At momentfollowphoto, we provide bespoke follow-along photography services tailored to individual client itineraries across European and international destinations. This Service Fulfillment Policy explains how our custom booking, schedule reservation, digital service delivery, and session execution processes operate.
1. Booking Deposits and Service Scope
All prices displayed on www.momentfollowphoto.com indicate required initial booking deposits rather than final project totals, unless explicitly noted.
Form Guidance: Clients are guided to complete our online enquiry and booking forms prior to or during the reservation process, providing session specifics, location choices, and schedule details.
Service Customisation: Upon receipt of your form submission and booking deposit, our team evaluates the request, confirms date availability, and establishes a tailored session proposal outlining the dedicated photographer allocation and project brief.
2. Schedule Reservation and Confirmation
A reservation is officially confirmed once the initial booking deposit has been processed and a written service confirmation is issued to the client.
The payment of the deposit reserves dedicated operational time, itinerary planning resources, and photographer scheduling for your requested dates.
Remaining balance requirements, if applicable, are detailed within your custom service agreement and must be settled in accordance with the agreed payment schedule prior to session execution.
3. On-Location Service Execution
Photography sessions are executed on location according to the custom itinerary and schedule agreed upon during pre-service consultation.
Client Punctuality: Clients are requested to arrive at the agreed meeting point at the designated time.
Permits and Permissions: Clients are responsible for securing necessary personal travel access or private venue permissions required for session locations.
Session Coverage: Service duration begins at the agreed start time. While our team makes every reasonable effort to accommodate minor delays, session end times may remain fixed to maintain visual documentation schedules.
4. Digital Delivery of Completed Media
Because momentfollowphoto provides specialized digital media services, no physical items or tangible goods are manufactured or shipped.
Delivery Method: Following completion of the photography session, final processed high-resolution digital images are delivered electronically via a secure digital download link or online client gallery.
Delivery Timeline: Standard digital delivery is completed within 14 to 21 business days following the session date, depending on the scope of the custom project and post-production processing requirements.
Access Period: Digital download links remain active for 30 calendar days from the date of issuance. Clients are advised to download and secure their visual media files promptly upon receipt.
5. Amendments and Unforeseen Circumstances
If severe weather, natural conditions, or unexpected logistics impact on-location visual recording:
Location Adjustments: Where safe and practicable, alternative nearby outdoor or covered locations will be utilized to fulfill the custom session brief.
Rescheduling: Requests to reschedule service dates due to unforeseen client travel disruptions must be submitted in writing and are subject to calendar availability.
6. Contact Information
For any questions regarding service scheduling, booking deposits, or digital media delivery status, please contact us at:
* Email: team@momentfollowphoto.com