1. General Enquiries
What services does momentfollowphoto offer?
momentfollowphoto provides bespoke follow-along photography and tailored visual documentation services for clients travelling across Europe and international destinations. Rather than offering standardized session packages, we custom-plan each service around your specific itinerary, location choices, and visual preferences.
Where are your photography services available?
Our team covers premier destinations across Europe and international locations, operating strictly on an advance reservation basis to ensure individual client attention.
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2. Booking and Pricing
What does the price displayed on the website represent?
Prices displayed on www.momentfollowphoto.com represent initial booking deposits. Paying a booking deposit reserves dedicated photographer availability for your requested timeframe and initiates the custom consultation and schedule mapping process.
How do I complete a custom service booking?
To reserve a tailored photography engagement:
1. Complete our online enquiry and booking form on the website with your desired session dates, location preferences, and itinerary details.
2. Submit the required booking deposit to secure calendar availability.
3. Receive a custom service proposal outlining your session schedule and final project scope.
Is the booking deposit the final total project cost?
Displays of pricing indicate the initial reservation deposit rather than a final total project cost, unless explicitly specified. Full details regarding any remaining balance requirements will be provided in your tailored service proposal following form submission.
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3. Service Execution and Delivery
How are completed photos delivered?
Because momentfollowphoto provides specialised digital visual services, all completed photographic work is delivered electronically. Following post-production processing, high-resolution digital files are made available through a secure digital download link or online client gallery. No physical items or tangible goods are shipped.
What is the standard digital delivery timeline?
Digital delivery is typically completed within 14 to 21 business days following the session date, depending on the scope of the custom project and post-production requirements.
Who is responsible for location permits and personal travel?
Clients are responsible for managing their personal travel logistics, accommodation, and securing any private venue access permissions or entry permits required for the selected photography locations.
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4. Cancellations and Schedule Adjustments
Can I reschedule my photography session?
Yes. Requests to adjust session dates must be submitted in writing at least 7 calendar days prior to the original session date. Rescheduling is subject to photographer schedule availability and mutual agreement.
What is your cancellation policy regarding booking deposits?
Because booking deposits reserve operational time and dedicated photographer scheduling, deposits become non-refundable once custom schedule planning has officially commenced or photographer availability has been reserved. For comprehensive details, please review our Refund and Cancellation Policy.
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5. Contact Information
How can I reach the momentfollowphoto team?
For further assistance regarding service availability, custom session planning, or existing booking deposit enquiries, please contact us via email:
* Email: team@momentfollowphoto.com